1. Introduction & Definitions
These Terms & Conditions apply automatically as soon as you start using our services — whether through the 7ze website, mobile app, or any other channel. 7ze (hereinafter referred to as "we" or "our platform") is an online gaming service provider for players in Bangladesh.
Definitions of key terms used in this document are provided below — understanding these is important as they are used consistently throughout:
- "User" — Any individual who has registered with or is using the services of 7ze.
- "Account" — A personal profile created upon registering with 7ze.
- "Wallet" — The virtual balance associated with your account.
- "Bonus" — Promotional credits that can be withdrawn once specific conditions are met.
- "Wagering Requirement" — The wagering requirement that must be met before a bonus can be withdrawn.
- "KYC" — The identity verification process (Know Your Customer).
Using 7ze without reading these Terms & Conditions means you are considered to have accepted them. Please read the full document before you start.
2. Eligibility & Age Requirements
To use 7ze's services, you must meet the eligibility requirements listed below. These conditions exist not just as rules — they are designed to protect both you and the platform.
- You must be at least 18 years Users must meet this requirement. 7ze is strictly prohibited for minors.
- You must provide accurate personal details, including your real identity, age, and contact information.
- 7ze is not available in countries or regions where online gaming is strictly prohibited.
- If your account has previously been closed for any reason, you may not create a new account.
- A user who has voluntarily taken a self-exclusion break will not be permitted to play during that period.
7ze may request a national ID or other documents for age verification at any time. Failure to provide the required documents may result in a temporary account suspension.
3. Account Registration & Management
Each User Only one You may create an account. If multiple accounts are found under the same person's name, all accounts will be closed and the balance may be forfeited. The key account rules are listed below:
- All information provided at the time of registration must be accurate, complete, and up to date.
- Keeping your login password confidential is your responsibility. Do not share your password with anyone.
- Transferring or selling your account to another person is strictly prohibited.
- Operating an account on behalf of another person is not permitted.
- If suspicious activity is detected on an account, 7ze may temporarily hold the funds while an investigation is conducted.
- Report any unauthorized activity on your account to us immediately.
| Subject |
Rules |
| Number of Accounts |
Maximum 1 per person |
| Age of Registration |
Minimum age 18 |
| Update Information |
Via support, subject to KYC verification |
| Inactive Accounts |
A maintenance fee may apply after 12 months of inactivity. |
| Account Closure |
You can close your account at any time by contacting support. |
4. Deposit & Withdrawal Rules
Deposits and withdrawals on 7ze are supported via Mobile Banking, Nagad, Rocket, and other mobile banking options. Compliance with the financial transaction rules is mandatory.
- Minimum Deposit: BDT 100. Maximum limits may vary depending on the payment method.
- Minimum Withdrawal: BDT 500. Withdrawals can only be made to the payment method registered on the account.
- The source of deposits and the destination of withdrawals must be the same — third-party transactions are strictly prohibited.
- Large withdrawals may be put on hold if KYC verification has not been completed.
- Wagering requirements must be met before any bonus winnings can be withdrawn.
- In the event of a technical error during a transaction, 7ze will make every effort to resolve the issue, though immediate compensation cannot be guaranteed.
7ze reserves the right to investigate any suspicious transactions as part of its anti-money laundering obligations. Funds associated with such transactions may be temporarily frozen.
5. Bonus & Promotion Terms
7ze regularly offers a variety of bonuses and promotional deals. The rules below apply strictly to all bonus usage — please read the terms carefully before claiming any bonus.
- Welcome Bonus: Applies to the first deposit of newly registered users only.
- Wagering Requirement: Each bonus has its own terms — typically requiring 15 to 30 times the deposit and bonus amount to be wagered.
- Using multiple accounts to claim bonuses is strictly prohibited.
- Bonuses are for play on 7ze only and cannot be withdrawn directly.
- Wagering contribution may vary by game — slots typically count at 100%, while other games may contribute less.
- If wagering is not completed before the bonus expires, both the bonus and any winnings derived from it will be forfeited.
- 7ze reserves the right to modify, cancel, or add new conditions to any bonus offer at any time.
If bonus abuse or fraud is detected, all bonuses and winnings associated with the account will be voided and the account may be permanently closed.
6. Gaming Rules & Conditions
All games on 7ze are conducted fairly and transparently. We partner with world-class game providers that use Random Number Generator (RNG) technology. The core gaming rules are outlined below:
- Each game has its own rules — please read them before you start playing.
- If a game is interrupted due to a technical error, 7ze will review the game history to determine the outcome.
- The outcome of a game cannot be disputed if the game was completed without any technical irregularities.
- Sports Betting markets are settled once results have been confirmed from official sources.
- If a Live Casino game is disconnected due to a network issue, we will attempt to restore the game to its last known state.
- 7ze reserves the right to void any winnings obtained by exploiting software bugs or errors.
7. Security & Identity Verification (KYC)
Keeping every user safe is our top priority at 7ze. We follow KYC procedures to prevent money laundering, combat fraud, and ensure a secure platform for all.
7ze may request identity verification documents in the following situations:
- When making a large withdrawal for the first time.
- If unusual or suspicious transactions are detected on an account.
- When the registration details and payment information do not match.
- As part of routine security audits.
KYC typically requires: a scan of your National ID (NID) or passport, a selfie, and proof of your mobile banking number. Once submitted, verification is usually completed within 24–48 hours.
All documents you submit are secured with SSL encryption and used in accordance with our privacy policy.
7ze is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited and will result in immediate account termination:
- Multiple Accounts: Creating multiple accounts under the same person's name.
- Use of Bots: Using automated software, bots, or scripts to play games.
- Conclusion: Attempting to influence game outcomes by colluding with other players.
- Chargeback Fraud: Filing a chargeback with your bank after making a deposit.
- Money Laundering: Using the platform for the purpose of laundering illegal funds.
- Hacking: Attempting unauthorized access to the system or exploiting security vulnerabilities.
- False Information: Registering using a false identity or fraudulent documents.
- Third-Party Payments: Making deposits or withdrawals using another person's payment account.
Involvement in any of the prohibited activities above will result in permanent account closure, forfeiture of all balances, and legal action where necessary.
9. Account Suspension & Closure Policy
7ze reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:
- If any provision of these Terms & Conditions is violated.
- If requested documents for KYC verification are not submitted within the specified timeframe.
- If fraud or unusual activity is suspected on an account.
- For legal reasons or upon instruction from a regulatory authority.
- When the user submits a request to close their own account.
You may voluntarily close your account at any time by contacting 7ze Support. Any balance remaining in your wallet at the time of closure (provided there are no pending withdrawal conditions) will be returned to you.
10. Limitation of Liability
7ze always strives to deliver the highest quality service. However, our liability is limited in certain situations — this is a standard legal condition that applies to all online services.
- 7ze is not liable for any issues caused by internet disconnection or scheduled server maintenance.
- We are not directly liable for delays caused by issues with third-party payment gateways.
- 7ze will not be held liable for any account loss resulting from the user's own negligence, such as sharing their password.
- Game results are determined by RNG — they are entirely random and beyond 7ze's control.
- Under no circumstances will 7ze's total liability to a user exceed the amount deposited by that user in the preceding 30 days.
If you have a dispute or complaint, please reach out through our support team. We aim to respond within 48 hours.
11. Responsible Gaming Policy
7ze believes gaming should be entertainment — not a source of financial stress. We want every player to enjoy gaming in a healthy and positive way. To support this, we have put several protective measures in place:
- Deposit Limit: You can set daily, weekly, or monthly deposit limits at any time.
- Self-Exclusion: The option to exclude yourself from the platform for a set period of time.
- Cooling-Off Period: Option to take a break ranging from 24 hours up to 6 weeks.
- Reality Check: Regular pop-up notifications to remind you how long you have been playing.
Gaming addiction is a serious issue. If you feel that gaming is negatively affecting your life, please contact support immediately or visit our Responsible Gaming Read the page.
7ze reserves the right to modify, update, or revoke these Terms & Conditions — in whole or in part — at any time. For significant changes, we will make reasonable efforts to notify users in advance.
- Updated terms take effect from the date they are published on the website.
- Continued use of the platform after any changes will be considered acceptance of the updated terms.
- If you do not accept the updated terms, you will have the option to close your account and withdraw your balance.
Check this page regularly. The date of the latest update can be found at the top of the page under "Last Revised".