Does 7ze sell my information to others?

No, never. 7ze does not sell or rent your personal information to any third party. We only share limited data with partners essential to operating our services, and they are bound by strict agreements.

How long are my KYC documents kept?

Your KYC documents are securely retained for up to 5 years from the date of verification. This is done in compliance with legal requirements. Once the retention period ends, the documents are securely deleted.

Can I delete all my information?

You can request deletion of your account. However, certain information (such as transaction records) may need to be retained for a specified period due to legal requirements. We will explain the details to you if that is the case.

What will 7ze do if my account is hacked?

In the event of a security breach, we will promptly notify affected users, temporarily suspend the relevant accounts, and take all necessary steps to limit the damage. Please contact our support team immediately.

How do I unsubscribe from marketing emails?

You can opt out of marketing emails at any time via the "Notifications" section in your account settings. Every marketing email also includes an "Unsubscribe" link at the bottom. This will not affect your access to core services.

7ze | Privacy Policy and How We Protect Your Data

1. Introduction & Scope

7ze (https://7ze.fun) is one of Bangladesh's most popular online gaming platforms. We believe that a safe and transparent privacy policy is the foundation of our relationship with every user. This Privacy Policy ("Policy") applies to the 7ze website, mobile app, and all of our services.

By creating an account or using our services, you are considered to have read and accepted this Privacy Policy. We will never sell your personal information to third parties — that is a fundamental commitment we stand by.

This Privacy Policy has been prepared in compliance with international data protection laws and regulations, and is updated on a regular basis. The date of the most recent update is noted at the top of this page.

This policy applies solely to the 7ze platform. For third-party websites or services, please refer to their respective privacy policies.

2. What Information We Collect

7ze only collects information that is necessary to provide our services and meet our legal obligations. Collecting unnecessary data is against our policy.

a) Information collected at registration:

Full name & date of birth (for age verification)
Email Address & Mobile Number
Residential address & country
Preferred currency & language settings
Username & Password (encrypted)

b) Information collected during KYC verification:

Copy of National ID or Passport
Driving license or equivalent document
Proof of address (utility bill or bank statement)
Selfie or liveness check where applicable

c) Automatically collected information:

IP Address & Device Type
Browser and operating system information
Activity logs and session data on the platform
Transaction history and gaming activity
Data collected through cookies and similar tracking technologies

We never collect your bank PIN, card CVV, or full payment card number. Payment details are processed directly by the payment gateway.

3. How Your Information Is Used

7ze uses your information only for specific, legitimate purposes. Every use has a clear reason behind it, and we never use your data beyond those approved purposes.

Data Type	Purpose of use	Legal Basis
Identity Information	Account Creation & Verification	Contractual Obligations
KYC Documents	Age & Identity Verification	Legal Obligations
Payment Information	Deposit & Withdrawal Process	Contractual Obligations
Gaming Activity	Responsible Gaming Monitoring	Legitimate Interest
Contact Information	Customer Support & Notifications	Consent / Legitimate Interest
Technical Data	Security & Fraud Prevention	Legitimate Interest

With your consent, we may also use your information to send personalized bonus offers, recommend new games, and improve your experience on the platform.

You can opt out of marketing communications at any time through your account settings. This will not affect your access to core services.

4. Data Sharing & Disclosure

7ze never sells or rents your personal information to third parties for commercial purposes. However, there are certain situations where sharing information may be necessary to operate our services:

Payment Processors: Necessary information is shared with licensed payment gateways to process transactions.
KYC Service Provider: We work with approved third-party companies for identity verification.
Legal Authorities: Information may be disclosed in response to a court order or a valid request from a regulatory authority.
Anti-Money Laundering (AML): Information is shared with relevant authorities as required to prevent financial crime.
Technology Partners: Technology companies that support platform operations, contractually bound to comply with our privacy policy.
Business Transfer: In the event of a merger or acquisition, data may be transferred, but the new owner will be bound by the same privacy policy.

All third-party partners are bound by strict data processing agreements with us. They may only use your information for specified purposes and in accordance with our instructions.

5. Cookies & Tracking Technologies

Cookies are small text files stored in your browser. 7ze uses cookies to improve your experience, keep you logged in, and ensure the platform functions properly.

Essential Cookies: Maintaining login sessions and security verification are essential — the platform cannot function without them.
Functional Cookies: Remembers your preferred language, theme, and settings.
Analytics Cookies: Helps identify which features are used most — fully anonymized data.
Marketing cookies: To show you relevant offers based on your preferences — only with your consent.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features of the platform to not function properly.

6. Data Security Measures

7ze uses industry-leading technology to protect your personal information. Our security measures are continuously updated and improved.

SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
AES-256 Storage Encryption: Sensitive data stored on servers is kept encrypted.
Two-Factor Authentication (2FA): An extra layer of security for your account.
Firewall & DDoS Protection: Advanced systems to protect servers from attacks.
Regular Security Audits: Periodic penetration testing conducted by third-party specialists.
Access Controls: Only authorized personnel are permitted to access your data.
Data Backup: Regular backups to a secure, encrypted backup system.

No system in cybersecurity is 100% secure. If you notice any suspicious activity, contact support immediately and change your password.

7. Data Retention Period

We retain your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

Account Information: For a minimum of 5 years while the account is active and after closure.
Transaction records: Up to 7 years where required by law.
KYC Documents: 5 years after verification, or as directed by the regulatory authority.
Gaming Logs: 2 years for troubleshooting and audit purposes.
Cookies Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.
Marketing consent: Until you opt out.

Once the defined retention period ends, your data is securely deleted or anonymized so you can no longer be identified.

8. Your Data Rights

You have the following rights over your personal information. To exercise any of these rights, please contact our support team.

Access The right to request a copy of the information we hold about you.

Correction The right to correct inaccurate or incomplete information.

Deletion The right to request deletion of your data under certain conditions.

Restrict Processing The right to restrict processing of your data in specific situations.

Portability The right to receive your data in a structured, portable format.

Objection The right to object to the use of your information in certain circumstances.

Upon receiving a rights request, we typically respond within 30 business days. Complex cases may take up to 60 days, and we will notify you in advance if that applies.

Some information may not be deletable due to legal obligations. In such cases, the reason will be clearly communicated.

9. Protection of Minors

7ze strictly prohibits anyone under the age of 18 from using the platform. Our privacy policy includes special measures to protect the data of minors.

Age verification is mandatory at the time of registration.
If we become aware that any data has been collected from a minor, it will be deleted immediately.
If an account belonging to a minor is identified, it will be permanently closed.
Parents can contact our support team to report any suspicious accounts.

If you believe a minor is using our platform, please contact us at [email protected].

10. Policy Changes & Updates

7ze reserves the right to update this Privacy Policy as needed. We will make every effort to notify you in advance before any changes take effect.

For significant changes, a notification will be sent to your registered email address.
The "Last Updated" date at the top of this page will always reflect the most recent revision.
Continued use of the platform after any changes constitutes acceptance of the updated policy.
You have the right to close your account if you do not agree to the updated policy.

To receive email notifications about policy changes, keep email notifications enabled in your account settings.

11. Contact & Complaints

For any privacy-related questions, concerns, or rights requests, please contact our Data Protection team. We typically respond within 2-3 business days.

Email: [email protected]
Support: Use the platform's live chat feature
Business Hours: 7 days a week, 24 hours a day

If you believe we have violated your privacy rights and are not satisfied with our resolution, you have the right to lodge a complaint with the relevant data protection authority.

We take every privacy complaint seriously and work to resolve it promptly. Your trust means everything to us.

Keeping Your Data Safe Our Commitment at 7ze